From Tokenism to True Partnership

Patient inclusion is now essential, but it often becomes mere tokenism. To achieve real progress, we must move beyond formality and foster true patient partnerships.
Written by
Matt Toresco
Published on
October 22, 2025

From Tokenism to True Partnership

At Archo Advocacy, we believe it’s time to move beyond tokenism and embrace true collaboration. Because patients aren’t just end-users of healthcare—they’re co-creators of its future.

What Does Tokenism Look Like?

Tokenism in healthcare might look like this:

  • A single patient on a panel, surrounded by experts who do all the talking
  • Feedback surveys that are collected—but never acted upon
  • Programs designed “for” patients without ever consulting them

These gestures may be well-intentioned, but they often miss the mark. When patients feel unheard or undervalued, the system loses trust—and valuable insight.

What True Partnership Looks Like

True partnership means recognizing patients as subject-matter experts in their own lived experience. It means:

  • Involving diverse patients in the earliest stages of program design
  • Compensating them fairly for their time and knowledge
  • Creating feedback loops that lead to real changes in policy, practice, and outcomes

At Archo, we help healthcare organizations build frameworks that support this kind of authentic engagement. Through advisory boards, patient research, and strategic guidance, we ensure that patient inclusion is meaningful—not performative.

Building Trust Through Action

Trust isn’t built through a press release or a roundtable. It’s built through consistent, respectful, and inclusive action. When patients see that their insights shape decisions, trust grows. So does innovation.

By shifting from “checking the box” to co-creating solutions, healthcare leaders can build systems that are more effective, more equitable, and more human.

Ready to Make the Shift?

It’s time for a new standard—one where patient partnership is not a side note, but the starting point.

At Archo Advocacy, we’re helping organizations turn intention into impact. Ready to move beyond tokenism? Connect with us at https://archo.io/contact/ and let’s build true partnerships in healthcare.

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